Privacy Policy
Alpha Nexus Solutions Limited
Effective Date: 2025/08/08 Last Updated: 2025/08/08
1. Introduction
Alpha Nexus Solutions Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alphanexusolutions.com, use our services, or interact with us in any way.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide Voluntarily
We collect information that you voluntarily provide to us when you:
•Fill out contact forms on our website
•Subscribe to our newsletter or marketing communications
•Request a consultation or information about our services
•Communicate with us via email, phone, or other channels
•Participate in surveys, promotions, or other interactive features
This information may include:
•Name and contact information (email address, phone number, mailing address)
•Company name and job title
•Business information and requirements
•Communication preferences
•Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
•IP address and general location information
•Browser type and version
•Operating system
•Pages visited and time spent on our website
•Referring website or source
•Device information (screen size, device type)
•Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
•Business partners and referral sources
•Social media platforms (when you interact with our content)
•Marketing and analytics service providers
•Publicly available sources
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Provision
•To provide, maintain, and improve our AI automation services
•To respond to your inquiries and provide customer support
•To process and fulfill service requests
•To communicate with you about our services
3.2 Business Operations
•To operate and maintain our website
•To analyze website usage and improve user experience
•To develop new services and features
•To conduct business analytics and reporting
3.3 Marketing and Communications
•To send you marketing communications about our services (with your consent)
•To provide you with information about industry trends and insights
•To invite you to events, webinars, or other promotional activities
•To personalize your experience with our content
3.4 Legal and Security
•To comply with legal obligations and regulatory requirements
•To protect our rights, property, and safety
•To prevent fraud and ensure security
•To resolve disputes and enforce our agreements
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
•Consent: When you have given us clear consent to process your personal information for specific purposes
•Contract: When processing is necessary for the performance of a contract with you
•Legitimate Interests: When we have a legitimate business interest in processing your information
•Legal Obligation: When we are required to process your information to comply with legal requirements
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
•GoHighLevel: Customer relationship management and marketing automation platform
•TestMyPrompt.com: AI testing and optimization services
•Website hosting and maintenance providers
•Email marketing and communication platforms
•Analytics and tracking service providers
•Payment processing services (if applicable)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity as part of the transaction.
5.3 Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to:
•Comply with legal obligations
•Protect our rights, property, or safety
•Protect the rights, property, or safety of others
•Prevent fraud or other illegal activities
5.4 Consent-Based Sharing
We will only share your information with other parties when you have explicitly consented to such sharing.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
•Encryption of data in transit and at rest
•Regular security assessments and updates
•Access controls and authentication procedures
•Employee training on data protection practices
•Secure hosting and infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:
•The nature of the information collected
•The purposes for which it was collected
•Legal and regulatory requirements
•Our legitimate business interests
When we no longer need your personal information, we will securely delete or anonymize it.
8. Your Rights and Choices
8.1 Access and Correction
You have the right to:
•Access the personal information we hold about you
•Request correction of inaccurate or incomplete information
•Request an explanation of how we use your information
8.2 Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
•Clicking the unsubscribe link in our emails
•Contacting us directly using the information provided below
•Updating your communication preferences
8.3 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
8.4 Deletion
You may request that we delete your personal information, subject to certain legal and business requirements.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:
•Remember your preferences and settings
•Analyze website traffic and user behavior
•Provide personalized content and advertisements
•Improve website functionality and performance
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.
9.1 Types of Cookies We Use
•Essential Cookies: Necessary for basic website functionality
•Analytics Cookies: Help us understand how visitors use our website
•Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
•Preference Cookies: Remember your settings and preferences
10. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Data Transfers
As we operate remotely and serve clients globally, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
•Posting the updated Privacy Policy on our website
•Sending you an email notification (if you have provided your email address)
•Providing notice through our services
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Alpha Nexus Solutions Limited
Email: [email protected]Phone: +852 6022 1674Website: www.alphanexusolutions.com
Registered Address:Rm.1801, Easey Comm. Bldg.253-261 Hennessy Road, Wan ChaiHong Kong
Company Registration Number: 78350380
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
© 2025 Alpha Nexus Solutions Limited. All rights reserved.